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CareCo Medical

At CareCo Medical, we understand that taking care of your family is a top priority. We are here to help you and your loved ones receive the best possible care in the comfort and security of their own home. Our team of highly trained professionals will compassionately provide personalized attention to each individual's unique needs, delivering quality services where you need us most.

OUR HISTORY

A Need for at Home Healthcare

CareCo Medical began in 2016 as a response to a need for quality and compassionate home health care in the southeastern region of Connecticut. Since then, the company has grown in size and reputation. In 2018, CareCo Medical embarked on a company-wide restructuring and rebranding effort. This effort was designed to maximize the company’s resources in the face of a changing home healthcare industry, while at the same time making sure that the organization remains focused on its core values of providing customized and compassionate care. While the name and look of the company have changed, our commitment to the good health and happiness of our patients remains strong.

Compassionate Care you can rely on
Experienced Staff for you and your loved one
A Customized Approach to help your unique situation
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about Careco medical

Meet Our CareCo Medical Leadership Team!

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Helga Pfanner

Founder/Owner
Helga Pfanner is a passionate advocate for seniors and people with disabilities. In addition to her role as Executive Director of the CareCo Foundation. Ms. Pfanner is the founder of CareCo Medical Home Health and CEO of CareCo Shoreline Home Care, companies Ms. Pfanner created to support individuals with health or mobility challenges who want to remain in their homes, health and happy.
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Suzanne Marvin

Administrator
Suzanne Marvin earned her Master’s in Healthcare Administration from the University of Hartford and brings over 35 years of experience in the medical field to the Home Healthcare industry. She has related healthcare experience encompassing a wide range of areas including organizational development, change management, process improvement, quality improvement, operations, data analysis, revenue cycle management, compliance, employee relations and IT integration. She has managed various practice specialties including 18 years in Orthopedics. She has successfully recruited and retained physicians and staff to ensure excellent patient care and customer service. Suzanne fosters a respectful and professional environment for all employees at all levels while ensuring the patient receives the highest level of care possible.
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CareCo Medical

Frequently asked questions

WHAT IS HOME HEALTH CARE?

Home Health Care provides skilled health care services wherever you call home. Our HomeHealth team works collaboratively with you, your family, and your doctor to help you recover from illness, surgery, or injury, regain your independence, and become as self-sufficient as possible.

WHAT IS THE GOAL OF HOME HEALTH CARE?

• Improve your outcome; 
• Regain your independence; 
• Become as self-sufficient as possible;
• Maintain or improve your current condition or level of function;
• Slow any decline in your health status.

WHAT HOME CARE SERVICES ARE AVAILABLE?

You’ll receive the services you need based on an individual plan of care developed by your doctor with our clinical team. Some of the home health care services we offer include:
• Skilled nursing care
• Home health aides
• Physical therapy
• Occupational therapy
• Speech therapy
• Medical social work
• Pain management
• Medication management
• Wound care
• Infusion therapy
• Diabetes monitoring
• Ostomy care
• Continence Nursing

WHO WOULD BENEFIT FROM HOME HEALTH SERVICES?

You or a loved one may benefit from home health care if you:
•  Have a chronic illness such as heart disease, diabetes, kidney disease or COPD
•  Are recovering from surgery, hospitalization or illness
• Need help to get out of the house
•  Frequently visit your doctor or the hospital
•  Need education to manage your condition effectively
• Are at risk of severe illness due to COVID-19 (age 65+ or any age with an underlying condition)

HOW DO I START SERVICES?

You may be eligible to receive home health care under the Medicare benefit if:
• Your doctor prescribes and orders home health care for you.
• You need either skilled nursing care or therapy (physical/occupational/speech therapy) onan intermittent basis.
• Your condition limits your ability to leave home, rendering you “homebound.”

MY DOCTOR IS ORDERING HOME HEALTH CARE FOR ME; CAN I REQUEST CARECO MEDICAL BY NAME?

Absolutely, and we’d be honored to care for you or your loved one. Federal law gives patients the freedom to choose their health care provider.

WHEN WILL MY HOME HEALTH VISITS START?

A nurse or therapist will contact you by phone to schedule the first visit. If you’re coming from a hospital or nursing facility, the initial visit will usually happen within 24 hours after you’re discharged to make the transition easier.

WHAT CAN I EXPECT DURING MY FIRST HOME HEALTH VISIT?

On the first visit, a nurse or therapist will conduct a thorough interview and professional assessment. Our assessment identifies areas where you may benefit from education and tools to manage your health.

We partner with your doctor, as well as family and caregivers to determine the best services for your needs. This team approach actively engages you and your caregivers in your health care and, if applicable, helps to make the transition from a hospital or nursing facility to your home much easier.

WHAT HAPPENS DURING VISITS?

The frequency and type of home health visits are based on your personal plan of care. Your doctor may change your plan of care as necessary, increasing or decreasing the number of visits or services provided, in order to provide you with the best home health care for your needs.

During each visit, home health care staff will:
• Ask about your pain and work to help you manage it
• Ask you about your health and symptoms
• Check your vital signs
• Coordinate your care and communicate with you, your provider and any other care provider
• Help with your medications and teach you and your family more about them
• Provide skilled nursing, therapy and home health aide services, as needed
• Teach you how to safely take care of yourself to remain in your home.

WHO PAYS?

Medicare pays 100% of the cost of home health care services for eligible patients. Your state’s Medicaid program or your private insurance may also cover home health care.

Home health care is usually less expensive and as effective as care in a hospital or skilled nursing facility. Medicare pays 100% of the cost of home health care services for eligible patients. Your state’s Medicaid program, the VA, private pay, private insurance pay or waiver programs may also cover qualified home health care. Our team will work with you to determine your eligibility and level of coverage.

DO I QUALIFY?

After we receive a referral, a skilled clinician will come to your home and determine, based on your insurance, whether you qualify. Some, but not all, insurance requires that you are homebound to receive home care services.

Homebound means your condition is such that:
• You’re normally unable to safely leave your home without help from others and the aid of assistive devices (such as crutches, canes, walkers or wheelchairs).
• Leaving home would require considerable and taxing effort. You can generally leave home as often as you need for medical treatment that cannot be provided in the home and still be considered homebound. 
• You’re also allowed brief absences from the home for some non-medical reasons, such as an occasional trip to the barber or beauty shop, to attend church, or for unique family events (like a graduation or wedding). Such trips must be infrequent and require a considerable and taxing effort.

WHERE CAN I GET HOME HEALTH CARE?

You can receive services wherever you call home.

WHAT QUALIFIES AS A “HOME” WHEN HOME HEALTH CARE IS BEING CONSIDERED?

Your residence is wherever you call home. This may be your house, an apartment, a relative’s home, a senior community, or some other type of residence. However, hospitals, skilled nursing facilities and intermediate care facilities may not be considered a “home,” which would mean we cannot provide home health services in those settings.

HOW OFTEN WILL STAFF VISIT ME?

Based on your needs and insurance coverage, your doctor and home health clinician will determine how often your home health care staff will visit you.

HOW LONG WILL I RECEIVE HOME HEALTH CARE?

Your doctor will determine the number of visits you receive, how often the visits should occur and how long they should last, based on your needs and health status.

IS HOSPITALIZATION A REQUIREMENT TO RECEIVE HOME HEALTH CARE?

No.  Hospitalization is not a requirement to receive home health care. Many patients are referred by their doctor.

WHAT ISN’T COVERED?

• Home health care staff in the home 24 hours per day
• Cleaning or personal care if these are the only care you need
• Household services such as shopping, cleaning and laundry when they are not related to your care plan.

HOW DOES CARECO MEDICAL CHOOSE AND TRAIN ITS HOME HEALTH CARE STAFF?

We thoroughly screen and train our home health team members. Patient care staff have professional licenses and certifications that are applicable to their role. We also perform background checks and require several personal and professional references. Once hired, Careco Medical employees continue honing their skills through an extensive orientation process and ongoing training programs.

WHAT IS THE DIFFERENCE BETWEEN HOME HEALTH CARE, HOSPICE CARE AND PERSONAL CARE?

Home health care provides skilled clinical treatment for an illness or injury, with the goal of helping you recover and regain your independence. Home health care can also help you manage a chronic condition like heart disease, COPD or diabetes. Additionally, home health care can sometimes include certain personal care services, like help bathing and dressing, as part of the plan of care ordered by your doctor.

Personal home care services include help with bathing, dressing, meal preparation or your normal activities of daily living to remain independent within your home. 

Hospice care provides compassionate, supportive care and comfort for those who are facing a terminal illness. It offers medical, social, psychological, bereavement and spiritual services that support a patient and their loved ones.

IS CARECO MEDICAL A MEDICARE CERTIFIED HOME HEALTH AGENCY?

Yes. Our home health care center is Medicare-certified. This is a requirement for Medicare to cover the cost of home health services.

WHERE DOES CARECO MEDICAL PROVIDE HOME HEALTH CARE SERVICES?

CareCo Medial covers New London County and many towns in Windhman and Middlesex Counties.

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